MAINTENANCE

On commencing or renewing of an annual maintenance contract with TLS Fire & Security
the customer is entitled to the following:

Routine maintenance inspection and service of the intruder alarm system to EN50131 standards.
24 hour callout and telephone support.
Guaranteed engineer response within 4 hours of an emergency callout.
Free callout during working hours up to one hour on site and subsequent hours charged at a fixed £15 per hour.
Out of hours callouts fixed at £45.00 per hour.
Internal detection equipment and mains standby batteries if supplied and installed by TLS Fire & Security will be replaced free of charge when required providing there has been a continuous maintenance contract in place.

All new installations carry a one year parts and labour guarantee including free 24 hour call out.
Contract customers are entitled to free callouts between the hours of 9am – 5pm Monday to Friday.
Non contract, outside normal working hours callouts are charged at £85.00, attendance is at the discretion of the duty engineer and payment is due on completion.
Please be aware that faulty equipment will not be replaced free of charge if faults are due to acts of god,
accidental or malicious damage.
Replacement of equipment not supplied and installed by TLS will be chargeable.
Callouts to investigate faults caused by user error are chargeable.
Engineer resets after confirmed alarms are charged at £85.00 per callout.

All prices exclude VAT.

TLS Security